Passenger Services - Ticketing - Station Facilities - Station Accessibility - Accessiblility of Booking Office - Interchange

Station Information: MetroCentre Interchange(41000014META)

Last changed: 16:00 on 30 May 2009
Managed by Nexus Metro
MetroCentre Interchange
Passenger Services - Ticketing - Station Facilities - Station Accessibility - Accessiblility of Booking Office - Interchange

Passenger Services

AddressMetroCentre Interchange
Gateshead

Tyne & Wear

Staffing LevelYes
Staffing Hoursnot yet supplied
Staffing Hours - Note
Porter Service HoursNo
Porter Service Hours - Noteno porter available at this station
CCTVYes
Ticket OfficeYes
Reservation Hoursnot yet supplied
Reservation Hours - Notenot yet supplied
Customer ServiceYes
Customer Service - Notecontact Nexus Metro
Customer Service - Primary Phone Number 0191 203 3333
ComplaintsNo
Left LuggageNo
Lost PropertyYes
Lost Property - Notecontact Nexus Metro on 0191 203 3186
British Transport PoliceNo
British Transport Police - NoteMetro policed by Northumbria Police
First AidNo
MetroCentre Interchange
Passenger Services - Ticketing - Station Facilities - Station Accessibility - Accessiblility of Booking Office - Interchange

Ticketing

TelesalesNo
Ticket CollectionNo
Ticket Collection - Notenot available at this station
Central ReservationNo
Central Reservation - Notenot available at this station
Ticket MachinesYes
Through TicketsYes Transfares
TravelCard AreaYes
TravelCard ZonesNetwork tickets Zone 26 and 35
TravelCard Note
Penalty FaresYes
MetroCentre Interchange
Passenger Services - Ticketing - Station Facilities - Station Accessibility - Accessiblility of Booking Office - Interchange

Station Facilities

First Class LoungeNo
Seated AreaYes
Waiting RoomsNo
Waiting Rooms - NoteNo
Women-Only Waiting RoomNo
Meeting PointNo
TrolleysNo
Station BuffetNo
ShowersNo
TelephonesYes
Post BoxNot yet supplied
Parcel OfficeNo
Tourist Information OfficeNo
ATM MachineNot yet supplied
Bureau de ChangeNo
ShopsYes
Public WiFiNo
Web KioskNo
Customer Information SystemYes
Help PointYes
Information KioskNo
WANNo
Mens' ToiletsYes
Womens' ToiletsYes
Wheelchair ToiletsYes
Baby ChangingNot yet supplied
MetroCentre Interchange
Passenger Services - Ticketing - Station Facilities - Station Accessibility - Accessiblility of Booking Office - Interchange

Station Accessibility

Customer Help PointsYes
Customer Help Points - Notepress button to speak
Database of FacilititesNo
Is information about disabled facilities available in different formats? Yes
Is information about disabled facilities available in different formats? - Note contact Nexus on 0191 203 3333
Hearing LoopNo
Accessible Announcementsnot yet supplied
Accessible Announcements - Note
Adequate Signs for FacilitiesYes
Accessible Departure BoardsNo
Accessible Departure Boards - Note
Accessible Ticket Machinesnot yet supplied
Accessible Ticket Machines - Note
Accessible Booking Office CounterNot yet supplied
Accessible Booking Office Counter - Notenot yet supplied
Ramp for Train Accessnot yet supplied
Accessible TaxisYes
Accessible Public TelephonesNo
National Key ToiletsNot yet supplied
Step Free Access CoverageWhole station
Step Free Access MethodsLevel access, lowered kerbs, ramps and lifts
Step Free Access Note
All Public Doors Wide Enough for WheelchairsAutomatic doors
Impaired Mobility Set-Downnot yet supplied
Impaired Mobility Set-Down - Note
Disabled ParkingYes
Accessible Car Park EquipmentNot yet supplied
Wheelchairs AvailableNo
HelplineNo
Tactile Platform EdgesNo
Nearest Stations with More FacilitiesNewcastle Central Rail Station
Nearest Stations Note24 hour National Express station
Staff Help AvailableNo
Concurrent Assisted Wheelchair PassengersNot yet supplied
MetroCentre Interchange
Passenger Services - Ticketing - Station Facilities - Station Accessibility - Accessiblility of Booking Office - Interchange

Accessibility from Booking Office

Location Bicycle Access Wheelchair Access Number of Escalators Number of Steps Number of Lifts
Platform 1 Yes Yes 0 0 1
Platform 2 Yes Yes 0 0 1
Stand A Yes Yes 0 0 0
Stand B Yes Yes 0 0 0
Stand C Yes Yes 0 0 0
Stand D Yes Yes 0 0 0
Stand E Yes Yes 0 0 0
Stand F Yes Yes 0 0 0
Stand G Yes Yes 0 0 0
Stand H Yes Yes 0 0 0
Stand J Yes Yes 0 0 0
Stand K Yes Yes 0 0 0
Stand L Yes Yes 0 0 0
Stand M Yes Yes 0 0 0
MetroCentre Interchange
Passenger Services - Ticketing - Station Facilities - Station Accessibility - Accessiblility of Booking Office - Interchange

Interchange

Minimum Connection Time (mins)4
Cycle Storagenot yet supplied
Cycle Storage - Note
Car ParkYes
Car Park - NoteMetroCentre car parks
Number of Parking Spacesnot yet supplied
Parking Charges
Taxi RankNo
TrainTaxi WebsiteYes
Bus Services NoteBus services to surrounding areas 0871 200 22 33
AirportNo
PortNo
Car HireNo
Cycle HireNo